Refund Policy
To guarantee your satisfaction we at SoundAssured carefully inspect every item we sell before it is shipped. However, we do understand that things happen during transit. SoundAssured wants you to be 100% satisfied with your purchase. If an item you bought arrives damaged or has discrepancies, you must report it to us by email no later than 6 days of receiving it. Please, include in your email some digital photographs of the damaged merchandise. Send a damage report to support@soundassured.com.
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in good condition. You will be required to ship the item back to us. All returned goods must be sent back to us in the exact condition we sent them to you. Returned merchandise will be inspected and your refund total will be contingent on the results of this inspection. Once the panel is drilled or altered for installation, it cannot be returned so be sure to inspect your items before installing them.
Cut to order foam and made to order panels will have a 25% restocking fee for returns/exchanges. Also, continuous cut fabric pieces will have a 25% restocking fee. Custom cut foam and fabric is non-refundable.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at phil@soundassured.com.
Exchanges (if applicable)
We only replace or refund items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@soundassured.com.
All custom cut foam and fabric sales are final and non-refundable. Refunds for orders over $100 must be approved. Due to the nature of our cut to order process please ensure accuracy of your order before making payment. Refunds will not be granted for incorrect orders placed or unwanted items. Please consider ordering a sample prior to ordering bulk. We would be happy to work with you on your project and design, just send us a message with your room details and requirements.
For purchases made with PayPal, the PayPal fees will be deducted from your refund amount.
Orders that are shipped outside of the USA or Canada are non returnable.
Shipping
To return your product, you should mail your product to the appropriate SoundAssured return location. Email support@soundassured.com with your order number to confirm the proper return address. Please make sure to write your order number on the box or on a packing slip included inside the box.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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